FSM Housing Ltd

Care Plan & Workmanship Warranty

This Care Plan & Workmanship Warranty forms part of, and must be read in conjunction with, the FSM Housing Ltd Master Terms & Conditions. In the event of any inconsistency, the FSM Housing Ltd Terms & Conditions shall prevail.

PART A – HOMEOWNERS (RESIDENTIAL ONLY)

FSM 5-Year Care Plan

1. Purpose

The FSM 5-Year Care Plan is a structured after-care service offered to eligible residential homeowners to address workmanship-related defects only in painting works completed by FSM Housing Ltd (“FSM”).

This Care Plan is not a maintenance contract, repainting agreement, or general service plan.

The Care Plan commences from the date of Practical Completion.

2. What the Care Plan Includes

FSM will provide, subject to the FSM Terms & Conditions:

  • One (1) scheduled visit every 12 months for five (5) years
  • Visual inspection of FSM-painted areas
  • Minor workmanship rectification where required
  • A brief condition summary (verbal or written)

Annual Labour Allowance

  • Provide appropriate labour and materials required to address the workmanship-related defect, limited to the affected areas only.
  • Labour hours include access, preparation, protection, repair, and clean-up
  • FSM will provide appropriate labour and materials required to address the workmanship-related defect, limited to the affected areas only
  • Any work exceeding this allowance will be quoted separately and requires written approval

Unused labour hours do not accumulate or carry forward.

3. What Is Covered

The Care Plan covers defects arising directly and solely from FSM’s workmanship, including:

  • Peeling or flaking paint caused by incorrect preparation or application
  • Bubbling, blistering, or adhesion failure due to application error
  • Cracking caused by incorrect jointing or coating installation
  • Premature paint failure caused by incorrect product use or application

FSM may, at its discretion and subject to the FSM Terms & Conditions, carry out remedial works at no additional cost where a valid workmanship defect is identified, within the annual labour allowance.

4. What Is Not Covered

The Care Plan does not cover:

  • Water ingress, leaks, plumbing or roofing defects
  • Structural movement or substrate failure
  • Normal weathering, UV exposure, fading, or chalking
  • Mould, mildew, algae, or biological growth
  • Impact damage, misuse, vandalism, or tenant damage
  • General wear and tear or ageing of coatings
  • Cleaning, aesthetic upgrades, or colour changes
  • Works altered or damaged by third parties
  • Failure to maintain the property in a reasonable and watertight condition

These matters are not workmanship defects and may be quoted separately if rectification is requested.

5. Client Obligations

To maintain coverage under the Care Plan, the homeowner must:

  • Allow reasonable access for scheduled visits
  • Notify FSM of defects within a reasonable time
  • Maintain the property in a sound and watertight condition
  • Not engage third parties to repair FSM-painted areas without written consent

Failure to comply may void coverage for affected areas.

6. Scheduling & Missed Visits

  • FSM will contact the homeowner to arrange annual visits
  • Missed or declined visits do not accumulate or extend the Care Plan term
  • FSM is not responsible for deterioration that could have been identified during a missed visit

7. Limitations of Liability

FSM’s liability under this Care Plan is strictly limited to:

  • Rectification of workmanship defects only
  • Within the annual labour allowance
  • For a maximum of five (5) years

The Care Plan does not extend FSM Housing Ltd’s liability beyond the limits set out in the FSM Terms & Conditions.

FSM is not liable for indirect, consequential, or loss-of-use damages.

8. Transferability

The Care Plan may be transferred to a subsequent homeowner within the original term, subject to FSM approval and written notification.

PART B – BUILDERS, DEVELOPERS & COMMERCIAL CLIENTS

FSM 5-Year Workmanship Warranty (No Care Plan)

9. Scope

Builders, developers, property managers, body corporates, insurers, and commercial clients receive a 5-Year Workmanship Warranty only.

No Care Plan, annual visits, or scheduled inspections apply.

10. What Is Covered

FSM warrants that works have been completed in accordance with:

  • The agreed Contract and Quote
  • Relevant trade practices and standards
  • Manufacturer specifications

Valid workmanship defects will be rectified within five (5) years from Practical Completion, subject to these terms.

11. Exclusions

This warranty does not cover:

  • Normal wear and tear or environmental exposure
  • Structural movement or substrate defects
  • Water ingress or weathertightness failures
  • Roof coatings (product or application)
  • Works altered or damaged by others
  • Non-approved products

Other Trades / Third-Party Damage Damage caused by other contractors after FSM has completed its scope (including electricians, plumbers, data or HVAC trades) is not a workmanship defect and is not covered.

Any remedial works requested will be charged at:

  • $70 NZD per hour + materials (+ GST if applicable)

12. Payment Schedules & Non-Payment

Where FSM agrees to third-party payment schedules, acceptance of those terms does not waive FSM’s entitlement to payment.

Warranty obligations are strictly conditional upon full payment being made.

FSM may suspend warranty obligations and pursue recovery under the Construction Contracts Act 2002 where payment is withheld.

PART C – GENERAL

13. Governing Law

This Care Plan & Workmanship Warranty is governed by the laws of New Zealand.

The Care Plan does not extend FSM Housing Ltd’s liability beyond the limits set out in the FSM Terms & Conditions.


Effective Date of Care Plan

The FSM Housing Care Plan and its associated Terms and Conditions apply only to projects contracted and completed on or after 26 January 2026.

Any projects completed, invoiced, or contracted prior to this date are not eligible for coverage under the FSM Housing Care Plan, unless expressly agreed in writing by FSM Housing Limited.

FSM Housing Ltd
Professional Painting & Finishes
Residential • Commercial • Construction